Warranty Policy

This Warranty Policy explains the coverage provided with your OneVerse device, what is and isn’t covered, and how to raise a warranty claim. It is separate from our Cancellation Policy and Return & Refund Policy, which govern order-level cancellations and returns rather than device defects.

The warranty spans one year from delivery, tied to the device’s serial number, and is non-transferable unless otherwise agreed in writing. Coverage begins automatically upon delivery — registering your device is optional, but it does help speed up verification if you ever need to raise a claim.

Coverage addresses material defects or workmanship issues causing malfunction during normal use, including:

• Battery, button, or microphone failures.
• Charging faults where the equipment itself is undamaged.
• Manufacturing defects present at delivery.

Included accessories — the USB-C cable, magnetic clip case, and lanyard attachment — are not covered under this warranty.

• Accidental damage.
• Water or liquid damage.
• Unauthorized repairs.
• Normal wear and tear.
• Damage from third-party chargers.
• Cosmetic wear that doesn't affect function.
• Loss or theft.
• Devices with compromised or removed serial numbers.
• Software issues unrelated to a hardware defect.

Submit a claim with your order ID, device serial number, and a description of the issue. Our support team may request photos or basic troubleshooting steps to verify the issue before approving a claim.

We recommend keeping your order confirmation or invoice, as proof of purchase may be requested.

Approved claims receive a repair or replacement, with shipping covered both ways. A repaired or replaced device continues under the original one-year warranty period — it does not restart the coverage clock.

A warranty claim is handled as a repair or replacement of a defective device — it is not a return, refund, or order cancellation. Those are covered separately under our Return & Refund Policy.

Questions about warranty coverage or an active claim can be directed to support@oneverse.io or 095554 04000, with responses expected within 5 business days.